*Please insure your package with our PACKAGE PROTECTION POWERED BY ROUTE, if you don’t choose this option please be aware we are not responsible for any lost, damaged, seized, or stolen packages.*
We are unable to change an order once it has been placed. If you need your order changed, we will have to cancel your entire order and process a refund. To cancel an order, please contact email@example.com.
We use USPS and or UPS for shipping.
We offer free shipping on packages over $100! All orders will be shipped within 1-3 business days (holidays excluded). Currently we work Monday - Friday from 8am - 5pm. It is up to the purchaser to know the laws in their state. The Blom Shop holds no responsibility for lost, seized, or stolen packages once shipped. No Military addresses (AFP’s) are allowed and no active service members can purchase from us. All items are carefully packaged for extra safety while in transit.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Before the final checkout page you will be shown what the cost of shipping/handling will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
DAMAGED or MISSING SHIPPING
We thoroughly inspect all our shipments carefully before mailing and take proper precautions to secure the product carefully however, we understand that during the transport process packages are subject to damage. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged or missing product must be made within 72 hours of arrival to Route. Please contact Route, and us, and provide information of the damage so we can view your coverage options and rectify the situation. The Blom Shop always heat seals raw hemp materials. If it appears that your product is no longer heat sealed, and has been opened, The Blom Shop is no longer responsible for the contents inside of the packaging. Notify us as soon as possible if it appears the packaging has been tampered with.
Orders cancelled prior to shipping will receive a full refund. If we receive a cancellation request prior to shipping, we are able to cancel your entire order and process a refund. To cancel an order, please contact firstname.lastname@example.org. Orders cannot be cancelled after shipping.
Absolutely no refunds for products opened after shipped. All other refund requests will be handled if notified within 48 hours of receiving the shipment. We will review your concerns with the purchased item/s however, we make no guarantee of full refund as all sales are final. If you think there is a mistake, you may contact us at email@example.com to discuss any questions you have concerning refunds and we will work together to make it right. Durіng checkout you аѕѕumе аll responsibility оf thе рrоduсt and hоld The Blom Shop (www.theblomshop.com) exempt from legal rеѕроnѕіbіlіtу fоr оnе’ѕ actions. All Terms of sale, use, and conditions will be governed pursuant to the laws of Tennessee, United States of America, notwithstanding any principles of the conflicts of law. The purchaser consents upon purchase that personal jurisdiction will be governed by the State of Tennessee if any dispute between the purchaser and the company should arise at any given time. Both parties agree that any disputes arising out of these terms of sale or return policy shall be handled in the state and or federal courts in Tennessee.
HOW LONG DOES IT TAKE TO RECEIVE A CREDIT FOR A RETURNED ITEM?
After we receive the returned item, we will send you an email to notify you that we have received your returned item. It takes between 1 and 5 days to complete the return process. A refund or customer credit will be issued within 1 to 5 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
Please contact us by email at firstname.lastname@example.org if you feel there is a problem or delay with the transaction.
If you have any questions about our products or return policies, please contact a Blom Shop team member by email email@example.com
This policy is effective 7/1/2023